Services
Collection services for the full recovery lifecycle
AMG manages receivables from early-stage delinquency through mature portfolios — with the channel mix, strategy and reporting each portfolio needs.
Accounts Receivable Management
AMG manages delinquent and overdue portfolios through structured collection strategies: account assessment, treatment design, agent deployment and continuous performance review. Clients receive regular reporting on portfolio movement and recovery outcomes.
Tele-Collections
Voice remains the highest-conversion channel for most portfolios. AMG's tele-collection teams work under supervised, quality-monitored operations with structured scripts, call outcomes tracking and escalation procedures for every account segment.
Digital Collections
AMG uses SMS and other approved digital communication platforms to reach customers who are difficult to contact by phone, coordinate payment arrangements and reinforce voice campaigns — always within client-approved communication guidelines.
Portfolio Segmentation
Not every account deserves the same treatment. AMG segments portfolios by aging, balance, product type, contactability and payment behavior, so effort and channel spend concentrate where they produce the most recovery.
Collection Strategy Management
AMG designs and manages the full treatment path for each segment — contact cadence, channel mix, settlement parameters and escalation rules — and adjusts strategies as portfolio data accumulates.
Performance Analytics
Clients see how their portfolio is actually performing: collection activity, contact and conversion rates, agent productivity and trend movement over time, delivered through structured reporting.
External Agency Management
For portfolios that benefit from additional coverage, AMG coordinates accredited external collection partners — allocating accounts, monitoring performance and consolidating results into a single client view.
Field Collection Support
For qualified accounts and areas, AMG can support field collection activity as part of an overall treatment strategy, coordinated with voice and digital efforts and subject to client requirements.
Commercial model
Pay for performance, not promises
For qualified portfolios, AMG offers a No Collection, No Pay arrangement: fees are earned only on amounts actually recovered. Collection cost stays proportional to collection results.
Commercial terms are agreed per portfolio based on aging, balance profile and placement history. AMG does not guarantee recovery rates — we align our compensation with yours instead.
No Collection, No Pay
- — Fees contingent on actual recovery
- — Terms tailored to portfolio characteristics
- — Transparent performance reporting
- — Incentives aligned with your recovery goals
Engagement process
How a portfolio engagement works
- 01
Portfolio Assessment
We study your portfolio's composition, delinquency profile and recovery objectives before a single account is worked.
- 02
Segmentation
Accounts are grouped by aging, balance, behavior and contactability to determine the right treatment for each segment.
- 03
Strategy Deployment
Voice, SMS and digital contact strategies are deployed per segment, executed by trained collection teams.
- 04
Performance Monitoring
Recovery outcomes, contact rates and agent productivity are tracked continuously and reported to you.
- 05
Optimization
Strategies are refined using operational data, shifting effort to the treatments that recover more.
Let's improve your collection performance.
Whether you are managing early-stage delinquency or mature receivables, AMG can help you build a collection approach aligned with your recovery goals.