Compliance
Collection you can stand behind
AMG is built to be reviewable — by your compliance team, your risk team and your regulators.
Our approach
Four pillars of compliant operations
Responsible collection practices
Collection activity is conducted through professional, respectful engagement. AMG's standards prohibit harassment, intimidation and improper disclosure to unrelated parties.
Data privacy procedures
AMG handles personal information as part of collection operations and maintains procedures designed to support the requirements of the Philippine Data Privacy Act of 2012 and its implementing rules.
Employee accountability
Personnel operate under confidentiality undertakings, code-of-conduct requirements and security awareness expectations, with supervised quality monitoring of collection activity.
Client-specific requirements
Each engagement is aligned with the client's own compliance requirements — from communication guidelines and scripts to reporting, audits and data handling instructions.
In practice
How responsible data handling works day to day
Compliance is operational, not decorative. These practices support every AMG engagement.
Statements on this page describe AMG's internal policies and procedures. They are not legal guarantees, and detailed compliance documentation is provided to clients during vendor accreditation.
- Controlled access to portfolio and customer information
- Defined data retention and secure disposal practices
- Controlled information sharing on a need-to-know basis
- Incident management processes for security and privacy events
- Internal policies and procedures reviewed against applicable requirements
- Cooperation with client audits and due diligence reviews
Reviewing AMG as a vendor?
We support procurement and compliance reviews with the documentation your accreditation process requires.